Tell People When You Fix What They Asked For
Feedback tools now track who asked for what and tell them when it is fixed. You can do the same with a simple list and a short note.
- Dovetail made Channels 2.0 generally available to every customer on 21 October 2026, after a closed beta in July and an open beta in September.
- Each idea groups feedback about the same underlying problem and ranks it by how often it comes up, how severe it is, how many accounts it affects and how much revenue sits behind it.
- Once an idea is resolved, the tool can notify the customers who raised the feedback.
- Dovetail says it has classified more than 61 million data points from support tickets, app reviews, surveys and sales calls since Channels first launched.
Dovetail makes software that helps teams sort and act on customer feedback. It announced Channels 2.0 in its changelog on 21 October 2026 and explained it in a blog post on 26 October 2026. Both pages are Dovetail's own descriptions of its product.
Larger teams are paying for tools that do something any small maker can do by hand: remember who asked for what, and tell them when it is done. A short note to the person who asked is cheap and personal.
Keep one simple list: each request, who asked, and when. When you ship a fix, write a one- or two-line note to each person who asked. Start with the last thing you shipped.
Put it to work 15 minutes
A feedback list with each request, who asked, its status and whether a note was sent
Go back through last month's emails, reviews and messages. Write down each request and who asked, and group the ones about the same problem. For anything already fixed, send a short note to the people who raised it.
See a worked example
Use last month's emails, app reviews and support messages.
- Request
- Dark mode, asked by three users in October.
- Status
- Fixed in the 20 October update.
- Note
- You asked for dark mode. It is now in Settings. Thanks for the nudge.
Your turn
Write what was asked and who asked.
Say if it is open, planned or fixed.
Draft the short note you will send.
Your draft stays in this browser. No account needed.
These are a vendor's own pages, not an independent test. Dovetail recommends at least 200 data points for the best results, so a small product with a few messages a week may be better served by a plain spreadsheet.
The facts come from Dovetail's own announcement, so they describe what the tool is meant to do, not independent results; the hand-kept list is editorial advice.
Do people who get a note saying their request was fixed send more feedback or keep using the product?
Watch: Replies to your fix notes · Repeat feedback from the same people · Requests still open with no next step